How can we help you?
Below, you'll find answers to our frequently asked questions and our contact information.
Please check your promotions folder, as emails can sometimes be mislabeled and placed there.
Additionally, keep in mind that our production time for all personalized handcrafted items is 7 - 12 business days, and it takes an additional 5-7 days for your order to ship.
We've streamlined the process for our customers by offering a straightforward 50% discount on our Essential pieces when you purchase a personalized item. Additionally, we feature product sales prominently throughout our store, ensuring transparency and fairness for all customers.
Our pieces are meticulously crafted from durable stainless steel and feature a thicker-than-average 14K gold and silver plating, ensuring longevity and resilience. Designed to withstand sweat, showers, and beach days, our jewelry retains its color and doesn't tarnish or cause allergies, making it your lifelong companion.
Please contact us via email and attach a photo of the problem. We'll swiftly replace your personalized piece with priority speed.
For general contact, influencer partnerships, media request and everything else
Send emailcustomers@coira.shop